Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Home & Car & Office Massager
The parcel came in 5 days. I order not the first time. Everything is as always on top. The store and I recommend it.
Excellent massager, I order already the third one, it massages just great, though it's not worth it for a long time, it's very strong, in general I recommend that the store the seller
Excellent massager, also heated. Very fast delivery (less than a week), the store constantly tracked the goods and unwritten.
In the Kherson region from a warehouse in Odessa delivered ukrmail in 3 days. I ordered the simplest bundle with four buttons. (On/off, rotation direction, intensity, and light/heating). Heating did not understand whether or not, and so everything works, tried all the collective (All Delighted). In general, I took for home use because the cervical chondroz is already dead. It's nice, strong enough. The smell of a new thing. Cover with a zipper, unfastened. I hope to serve longer! Thank you so much.
The massager was delivered in a week before the promised time. Fully corresponds to the description. Soft eco-skin, pleasant for the body. All functions work properly. The store quickly sent the goods, immediately answered questions. Put the Rosary as a gift. I recommend using the services of this seller.
The massager is quite not bad, the color is beautiful, there is Velcro to cling anywhere, when you slow down a little, it makes a plus minus a little noise. But I think I do not affect the work in any way, it's possible to zadevat from the fabrics, they sometimes hang out, well, for the models there is no sense to over Extra buttons are absolutely not needed, the main ones: running, changing the speed, reverse movement, well, and heating, the rest never used, and so for the gift is not a good,
Ordered 11.11 massage received 12.11. Quality is super. Pleasant smooth material of the cover. All declared functions work. A good box, you can for a gift. Best recommendations.
Arrived very quickly, tested, works, efficiency can only be talked about after use. Thank you store!
The device is quality. Power from the network and from the car's cigarette lighter. All declared modes work. User Instruction in stock. The truth is only in English. Arrived in 5 days as was in stock in Ukraine. Product and store recommend.
Everything is fine, fast delivery, an excellent belt for massage. We order the second one. The first one was taken very much, now parents took it. Works well, flinks as needed, works on the network and it does not need any batteries. Thank you to the store and prosperity!)
массажёр пришел довольно таки быстро из Китая, но Почта России всё испортила, коробка пришла как будто ей в футбол долго играли, а покупал на подарок.
I ordered 2 PCs at once for gifts, because I already ordered myself. The store is very responsible. Sending is almost instant. I put it in each box for a surprise. Massages are excellent. The smell of artificial leather is missing. All seams are even. Complete set. In general, everything is as described. Delivery to Ukraine from Ukraine is super fast: From the moment of ordering-4 days (including weekend). The seller and the goods in this store I recommend, because I had a bitter experience with another store of similar goods.
Очень доволен покупкой! Купил (себе и на подарки) уже несколько массажеров разных моделей этого производителя. Все довольны! Эта модель тоже очень интересна, причём, по весьма "приятной" цене; доставка - супербыстрая (двадцать дней до Киева, видимо с местного склада); отслеживание - присутствует; упаковка - достаточная; внешний вид - весьма достойный; функциональность проверил - отличная: включается, управляется и работает проблем, массаж не халтурный, присутствует и польза ожидается))). Так что, однозначно, рекомендую и товар, и продавца.
I ordered a massager as a gift of mother-in-law, but decided to test first on myself. everything works. It massages well. the rotation speed is switched automatically, very convenient.
I buy such a massager for the first time for my mother. I hope it will work for a long time, because I personally liked the massage) there is a button of rotation speed, rotation in different directions, illumination, economy cutting and something else))) the product came super-quickly-in 4 days by urpochta in Lviv (was in a warehouse in Odessa). If it meets expectations, I will buy more for myself!)