Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of VeVaMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vevamart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm delighted. Excellent sensors, integrated them into Tui, work smoothly.
The parcel came to the RB in 40 days. The product fully corresponds to the description. I take not the first time. Work offline, without any locks. Registered in the application yastool.
Works in a second. It is convenient to change the batteries, because the device itself can be fixed in convenient access, and the wire with a sensor to place at the floor in the right place. Another can be stuffed and branched on several wires, T. To the sensor is essentially just two contacts, thus increasing the coverage area. For 3 weeks, ikeevskie alkaline batteries were discharged by 5%. SMS alerts and phone on subscription. But if the phone constantly has internet, then enough alerts from the application. We have to take more.
Отправлено быстро, трек отслеживался, упакован хорошо, товар соответствует описанию.
Come in a month. Quality matches. Works with the application Tuya. Notification of flooding comes to the smartphone
Very useful device. Works according the description and the alarm is triggered immediately after getting in contact with water
25 days to Odessa. Downloaded the application through the scanner, connected without problems, tested-everything works! Recommend!!!
Working very well with SmartLife
Ordered 3 sensors connected by WiFi without problems through smart life. The order went to Kaliningrad for about a month.
Fast delivery, packing is package. Batteries are not included, keep in mind. Cord length meter. I checked, everything works fine. There is no sound on the sensor itself, it works in the application on the phone.
Correct operation with smartlife
Доставили быстро,немного памята упаковка датчика-не кретично...сам датчик без повреждений.Сделан качественно.С приложением Smart Life установился без проблем.Смонтирую в сан узле для выполнения свох функций.Рекомендую к покупке!
Пришло за месяц.Упаковка так себе,но с датчиком все нормально.Скрепкой перевел в режим сопряжения и подключил к Tuya с первого раза.Есть важный момент,если стоит парольная защита на разблокировку телефона или отпечаток пальца,то приходят уведомления,звука тревоги нет (при отключении работает).Брал для сценария с актуатором.А так срабатывает сразу.По дальности в ванной работает,модем на кухне.
It came to Ukraine quickly, connects and works as expected, when closing contacts it works and notifies within seconds, the phone comes with a notification of the flooding, and the phone is is is or the toilet, will protect you from big problems .. and the price is small, I'm happy.
The sensor is excellent, everything works, alerts come instantly, I'll order a couple more pieces. Came in a crumpled box and without a key to reboot, but these are trivia.
Quality is good. Connects to Android without problems. In the case tried-works.
ok
Everything is just super))) we certainly expected that it will be a little more) everything works checked)))